Shipping and Returns

Caring for your jewellery

Our pieces are fine jewellery and should be treated as such. Please remove your jewellery before doing any activity that may cause you to knock it or put excess pressure on the band.

Always remove your jewellery before exposing it to harsh chemicals like chlorine and bleach as they can damage or discolour the setting, react with metal or coat the stone.

To clean your jewellery use warm, soapy water coupled with gentle scrubbing with a soft toothbrush. Rinse and dry with a clean soft cloth.

Don’t store your jewellery next to other jewellery pieces as this can cause scratches – eg. Diamond will scratch diamond and all other gemstones and metals.

Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewellery. If you notice any signs of damages or loosening of the prongs on your jewellery please bring it straight back to us and we will have our jeweller correct it. We encourage our customers to bring in their jewellery to us annually for a complimentary inspection and professional clean.

Overtime your jewellery will become increasingly dull or scratched, gold and platinum jewels can be re-polished: this will restore their original sparkle.

Emeralds require particular care. In addition to the rules above, Emeralds should not be exposed to extreme heat and should not be ultrasonically cleaned.

What is Rhodium Plating?

White gold is an alloy of gold and some other white metals such as silver and palladium. As white gold has a slightly yellowish, grey tint, it is often plated with rhodium to give it that very white, bright appearance, similar to platinum. Black rhodium plating can also be used to create black-coloured gold. Rhodium plating does wear away, so we recommend that pieces are re-plated every six to twelve months.

What metals do you work with?

We use either 18 karat gold or platinum for our engagement pieces and 9 karat gold for our fine jewellery.

What is 18 karat gold

Pure gold is too soft for everyday wear, so 18 karat gold is alloyed with a mixture of metals to give strength and durability. 18 karat gold is composed of 75% pure gold and 25% alloy. It is our preferred gold for long wearing jewellery due to its durability, strength and colour.

What is the difference between Yellow, White & Rose Gold?

The difference in colour between yellow, white and rose gold is determined by the various other metals (copper, silver, zinc, nickel) used in the alloy mix. All of our designs are available in yellow, rose or white gold or black.

Why is Platinum more expensive that 18 karat Gold?

Platinum is a stronger and more durable metal than gold. It is also much denser than gold and therefore more expensive. Platinum generally holds its white colour without the need for plating. Over time, a platinum ring can take on a grayish patina that can easily be polished away by a jeweller (although this can look great!). Platinum is also more difficult to set than white gold, and so the costs to produce pieces are higher.

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