Warranty

CUSHLA WHITING WARRANTY POLICY

Whiting Gems Pty Ltd (ABN 17 166 167 308)

Level 2, 377-379 Little Bourke St Melbourne 3000 Victoria

email: [email protected]
phone: +61 3 9670 4403

www.cushlawhiting.com.au

All Cushla Whiting products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find below the terms of our current voluntary warranty against defects and warranty period as well as your rights under the Australian Consumer Law below.

 

CUSHLA WHITING VOLUNTARY WARRANTY

Whiting Gems Pty Ltd (trading as Cushla Whiting) offers a warranty against manufacturing defects on all of our jewellery from the date of completion for a period of 12 months from the date of completion (the Warranty Period)

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

Whiting Gems Pty Ltd does not cover damage to jewellery caused by normal wear and tear or through any fault, negligence or mishandling of the wearer, this can be covered by the owner/s insurance at their discretion. If it is determined that the damage is not caused by a manufacturing defect, the owner will be notified if repair services are available at a cost or otherwise.

Natural inclusions within the gemstones are not considered to be damage (read more about natural inclusions within gemstones here). Stones or jewellery that are purchased elsewhere and used in our jewellery pieces are not covered by our warranty. 

Our jewellery should be handled carefully; outlined in our Jewellery Care Guide.  Please be aware that gemstones and diamonds are also not guaranteed against chips and wear and tear or loss. We recommend all types jewellery and stone(s) used are to be insured by a third party, as damage, loss of goods or stones are not covered by our warranty. In the instance of damage caused by wear or tear/physical damage, a repair fee will be incurred. Customers will be quoted for any repair work and asked for approval or payment of this fee before any work is commenced.

To make a warranty claim, please contact us at [email protected] including the following information:

  • Your full name and address
  • Photographic evidence of the issue under warranty along with a brief description

Please note that the cause of a damage cannot be determined until the piece has been assessed by our experts in person. 

If it is determined that there is a manufacturing defect, Cushla Whiting will also refund the customer for any domestic/international shipping and handling costs associated with sending the merchandise back for repair/replacement.

In the instance that your piece has been repaired by an external jeweller without our prior approval the warranty is void. 

 

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

 You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law).

Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase our jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

If your jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

Full details of your consumer rights may be found at www.consumerlaw.gov.au

Updating…
  • No products in the cart.

Sign up to Receive news about Cushla Whiting collections & events