Warranty

All CUSHLA WHITING products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of CUSHLA WHITING’s current voluntary warranty against defects and warranty period as well as your rights under the Australian Consumer Law below.

 

CUSHLA WHITING VOLUNTARY WARRANTY

Whiting Gems Pty Ltd (trading as Cushla Whiting) offers a warranty against manufacturing defects on all of our jewellery from the date of completion for a period of 12 months from the date of completion (Warranty Period*). If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

Whiting Gems Pty Ltd does not cover damage to jewellery caused by normal wear and tear or through any fault of the wearer, this can be covered by the owner/s insurance at their discretion. If it is determined that the damage is not caused by a manufacturing defect, the owner will be notified if repair services are available at a cost or otherwise.

CUSHLA WHITING jewellery is delicate in nature and should be handled carefully; outlined in our Jewellery Care GuidePlease be aware that gemstones and diamonds are also not guaranteed against chips and wear and tear.

 

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) 

 Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase CUSHLA WHITING  jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

 If your CUSHLA WHITING  jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

 Full details of your consumer rights may be found at www.consumerlaw.gov.au

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