Our Process


Creative collaboration. Sense of self.

Whether you want to add a personal touch to a design from our collection or create something new, our bespoke service allows you to create a design that is unique to you.

No matter where you are in the world, we’ll work together to create a unique and beautiful design that captures you perfectly—be it a custom engagement ring, ceremonial band or a piece of fine jewellery.

Under the creative direction of Cushla Whiting, one of our fine jewellery specialists will guide you on a journey to hand-pick your own gemstone and create your bespoke piece. 


Inquire—an exploration of identity

Ready to come on a bespoke journey with us?

All you need to do is fill out our pre-consultation questionnaire. Then, one of our jewellery consultants will get in touch.

Through thoughtful questioning about your personal tastes and lifestyle, we’ll help articulate and refine your vision.

We’ll establish your diamond and coloured gemstone preferences, the cut and colours you are gravitating towards, along with design, metals, and your budget range.

It’s all part of creating a design that’s as multifaceted as the person it’s for. 

Next, it’s time for your consultation.

Get Started


Your CW consultation—a merging of the minds

Whether your consultation happens in our Melbourne showroom, virtually, or by email, it’s a time to share, collaborate and get creative with us.

One of our fine jewellery and gemstone specialists will review your initial inspiration, then guide you through a curated collection of our signature designs and slowly sourced diamonds and gemstones—each carefully hand-selected by our in-house gemologist.

We love nothing more than to collaborate with you on this instinctive journey to find the perfect gemstones, design and metal for you.



Confirm your design—affirmation

After your consultation, we’ll be in touch with quotes for your favourite bespoke designs.

Once you have confirmed your design a 50% deposit is requested to commence production.



To ensure the highest quality, production can take anywhere from eight to ten weeks—depending on your design.

All of our pieces are handcrafted in our Melbourne workshop by our master jeweller and master gemstone setter. Some pieces are entirely handmade, while others are created using a combination of CAD (computer-aided design) technology and handcrafting, finishing and setting.

We use only the finest ethically sourced materials and the most highly skilled and experienced Master craftspeople.

This gives us complete control over every step of the production. And allows us to provide you with clear, transparent and frequent updates throughout the production journey.


Completion and quality control—devotion

When your bespoke piece has been completed and given a final polish, it undergoes three rounds of quality control under the loop. 

When everything is up to our exacting standards, we will package it in our CW ring box for your collection.

If you are located interstate or internationally we will send you a video of your finished piece before sending you the final invoice.

We offer complimentary and fully insured shipping domestically and internationally.

Investigate insurance


It’s all yours— Afterservice

Our complimentary cleaning will ensure your design is always looking its very best. And you can rest assured that everything is secure with our annual maintenance check-up. 

Ready to start your design journey?