ORDERS AND PAYMENT TERMS

All deposits are non-refundable.

For ready-made items full payment is required to secure the item(s).

For all made-to-order items, full payment is required before production begins, and production timelines are as stated on the description of the item. As with our Bespoke pieces all made-to-order items are firm sale and are ineligible for return or credit.

For all bespoke orders, a 50% deposit is required – we will not commence production until this deposit has been received. The remaining balance will be invoiced upon completion of the piece (usually within the 8 week production time frame) and the final payment is required within 7 days from the date of invoice. Bespoke orders will be made available for collection or shipping upon receipt by us of the final balance. We will not ship or allow collection of the jewellery until payment in full has been received. 

Bespoke pieces are firm sale and are ineligible for return or credit.

For gemstone holds, a minimum 30% deposit is required, with a maximum hold period of 4 weeks. Deposits are non refundable and cannot be credited to a different gemstone.

READY-MADE COLLECTION  PIECES

We offer an exchange or a credit note (excluding postage fees) for unworn, ready-made collection pieces (excluding earrings) that are in their original condition and original packaging. Returns must be made within 14 days of the purchase date. To arrange a return, please contact us on info@cushlawhiting.com.au.

Please note we do not accept returns when:

items are not returned in their original condition i.e. have been worn, damaged, altered or are sent without original packaging and documentation.items are returned outside the specified return timeframe an order includes earrings due to hygienic reasons an order includes bespoke or customised itemsYour full name and addressPhotographic evidence of the fault along with a brief descriptionFor readymade jewellery – within 14 days of placing the order/making the deposit or until the jewellery has been shipped or collected by you whichever is first; for bespoke jewellery – within 24 hours of placing the order. Bespoke orders that have been put into production and orders that have been dispatched cannot be cancelled. A cancellation will result in the forfeit of the 50% deposit.

Cancellation by us: We may in writing cancel an order or delivery of an order without liability to you (save as required by relevant laws) if; you have not yet paid for the products; we are no longer trading; the price was incorrectly displayed; or the products are no longer available.  

We will refund the purchase price less any credit card fees within 14 days of our acceptance of the cancellation in writing.