CUSHLA WHITING WARRANTY POLICY
Whiting Gems Pty Ltd (ABN 17 166 167 308)
Level 2, 377-379 Little Bourke St Melbourne 3000 Victoria
email: info@cushlawhiting.com.au
phone: +61 3 9670 4403
All Cushla Whiting products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find below the terms of our current voluntary warranty against defects and warranty period as well as your rights under the Australian Consumer Law below.
CUSHLA WHITING VOLUNTARY WARRANTY
Whiting Gems Pty Ltd (trading as Cushla Whiting) offers a lifetime manufacturing warranty against manufacturing defects on all of our jewellery. This includes a lifetime guarantee against faults in materials and workmanship.
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise at no charge or, if we deem appropriate, replace the item.
Our Lifetime Manufacturing Warranty Does Not Cover:
Natural inclusions within the gemstones are not considered to be damaged. Stones or jewellery that are purchased elsewhere and used in our jewellery pieces are not covered by our warranty.
Our jewellery should be handled carefully; outlined in our Jewellery Care Guide. Please be aware that gemstones and diamonds are also not guaranteed against chips and wear and tear or loss. We recommend that you insure your jewellery by a third party, as damage, loss of goods or stones are not covered by our warranty. In the instance of damage caused by wear or tear/physical damage, a repair fee will be incurred. Customers will be quoted for any repair work and asked for approval or payment of this fee before any work is commenced.
To make a warranty claim, please contact us at info@cushlawhiting.com.au including the following information:
Your full name and address and photographic evidence of the issue under warranty along with a brief description
Please note that the cause of a damage cannot be determined until the piece has been assessed by our experts in person.
If it is determined that there is a manufacturing defect, Cushla Whiting will also refund the customer for any domestic/international shipping and handling costs associated with sending the merchandise back for repair/replacement.
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law).
Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase our jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).
If your jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Note: “major failure” has a specific meaning under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au