CUSTOM SERVICE

Infinite possibilities. Create your dream engagement ring.

Our CUSTOM SERVICE allows you to create a beautiful, meaningful and completely personalised piece of fine jewellery, completely from scratch.

CREATIVE DIRECTION

ONE-ON-ONE CONSULTATION

From the stones and the setting, to composition and proportion, to the personality you want to reflect—it all happens under the creative direction of Cushla, who works behind the scenes to guide your design and give it her final seal of approval. Immortalise your story by commissioning a piece of Cushla Whiting’s distinctive style.

CUSTOM DESIGN PROCESS

one-of-a-kind gemstones

one-of-a-kind gemstones

Our one-of-a-kind stones are ready for your ideas. Let your instincts—and our experts—guide you to the gemstone and design that will let your story and stone shine their brightest.

Completely personalised

Completely personalised

Under the creative direction of Cushla Whiting, one of our fine jewellery specialists will work closely with you to translate your inspiration into a refined design.

Enduring beauty

Enduring beauty

Experience the joy of owning a truly one-of-a-kind piece, meticulously crafted to endure and evoke emotions for a lifetime. Let us create an heirloom that will be treasured by you and your loved ones.

SHOWCASE

OLD MEETS NEW

This client came to us wanting to commission a modern engagement ring with an Art Deco feel in a style that was not overly feminine. With sustainability being very important to her, she fell in love with the story and character of our antique diamonds, choosing this beautiful Old Mine Cut diamond to be the centre piece of her ring. Wanting to add a touch of colour (but not traditional blue), we had these teal Montana sapphires custom cut to fit into the cascading steps, which frame and echo the shape of the Old Mine Cut diamond. The stones can shift colour from a more silvery green in some lights, to teal blue in others. The semi-bezel setting for the centre diamond is open at the sides perfectly showcasing the diamond's high crown and chunky facets. We are so happy to see this beautiful antique diamond, which has seen hundred of years of history already, be repurposed into a one of a kind ring to be cherished by this new couple for years to come.

Start Your Custom Design Journey Today

CUSTOM ENGAGEMENT RING FAQ

Custom engagement rings typically take 8-10 weeks to complete:

  • CAD design stage: Up to 10 business days
  • Production and Crafting stage: 4-6 weeks This timeline ensures proper attention to detail and quality at every stage.
  • Setting and Finishing stage: 1-2 weeks.

Our custom engagement ring process includes:

  • Initial consultation and design discussion
  • Gemstone selection from our extensive collection
  • CAD design and approval (for complex designs)
  • Production through either handcrafting or CAD/casting
  • Setting by our master setters
  • Multiple quality control checks
  • Final polish and completion

Yes, all our gemstones are ethically sourced. Our diamonds are Kimberley certified conflict-free, and we go beyond this by purchasing directly from major international sightholder companies. Our coloured gemstones are sourced from trusted suppliers and small-scale artisanal mines that follow ethical practices.

Yes, when requested we are happy to provide detailed 3D rendered images  for CAD-designed rings for your approve before production begins. For handmade pieces, we provide detailed sketches and can discuss the design thoroughly before production.

Yes, we offer:

  • Complimentary professional cleaning for life
  • Complimentary claw tightening during the first 12 months
  • One complimentary resize within 6 months of purchase (up to 2 sizes)
  • 12-month voluntary jeweller's warranty

Yes, we offer all engagement rings in:

  • 18 karat yellow gold
  • 18 karat rose gold
  • 18 karat white gold
  • Platinum

Each metal can be combined with others for two-tone designs if desired.

We can also work with 9 and 14 karat gold by request.